Order Cancellation & Returns
Once you submit an order, the ball is rolling — but you can still change your mind. What it costs depends on how far your order has gone. The fee is always computed from your order's actual status at the moment we confirm the cancellation, never from how the cancellation is described to us.
The three stages
| Stage | When | What you can do | Fee |
|---|---|---|---|
| Still being processed | while your order is still being processed — before we’ve placed it with our supplier | Cancel for a full refund | Free |
| Placed & processing | once we’ve placed it and it’s processing | Cancel for a refund less the cancellation fee | 10% of part price |
| Shipped | once your part has shipped | Cannot cancel — receive it and return it unused | 25% of part price |
| Delivered, unused | Delivered, within 30 days, unused and uninstalled, in original packaging | Return for a refund (RMA required — contact us first) | Same as shipped: 25% of part price restocking |
| Delivered, installed | Installed (or install attempted) | No return. Warranty only (Expedia Protection / Expedia Care+ as applicable) | — |
- Still being processed: cancel by phone or email. Your freight and your $400 core deposit are refunded in full — neither has been spent or earned yet.
- Placed & processing: cancel by phone or email. The fee is 10% of part price of the part price actually paid (after any coupon, referral, or rewards discount). Freight and core deposit refunded in full.
- Shipped: your part can't be cancelled. Receive it and return it unused — a 25% of part price restocking fee applies to the part price, outbound freight is not refundable, and return freight is your cost. Your core deposit is refunded in full.
Dollar examples (4L60E)
Part $2,316.00 + $400.00 core + $279.00 freight = $2,995.00 (commercial delivery).
- Cancel while still being processed: free — full $2,995.00 refund.
- Cancel once placed and processing: fee $231.60. Refund = $2,763.40 (freight and core back in full).
- Cancel once placed and processing, with LAUNCH100 ($100 off, part $2,216.00): fee $221.60. Refund = $2,673.40.
- Return after shipment or delivery (unused): fee $579.00; freight $279.00 kept. Refund = $2,137.00, and you pay return freight separately.
- Damaged, defective, or wrong part — or our delay: full $2,995.00 refund, no fee.
Full refund, no fee
- Damaged, defective, or the wrong part — at any stage. Full refund, no fee. Freight refunded in full and return shipping is on us.
- Our delay — if we cannot ship by the promised date (11 business days), you can cancel for a full refund, no fee. Freight and core refunded in full. (FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR 435: if we cannot ship by the date we promised, we must give you the choice of a new ship date or cancelling for a full refund.)
- Our error — if we shipped the wrong part, full refund, no fee, return shipping on us.
The fine print
- What the fee is based on: the part price actually paid (after any coupon, referral, or rewards discount) — not tax and not freight or core. Tax is refunded in full on any cancellation.
- Core deposit: your $400 core deposit is always refunded in full on a cancelled or returned order — no core was ever owed, because no part was kept.
- Refund timing: cancellations — refund to your original payment method within 5 business days of our confirmation. Returns after shipment — within 7–10 business days after we receive and inspect the returned part.
- How to cancel: call 1-844-539-7278 or email us. A cancellation request sent by email or chat is not effective until we confirm it — because the part may already be on a truck.
- Chargebacks do not cancel orders. If you dispute a charge with your bank, your order stays open — contact us directly and we will cancel or refund it under this policy.
- Custom / special-order parts: cancellable for a fee before shipment, like everything else — the same stages above apply once processing has begun. After shipment, the shipped stage applies.
Questions before you order?
Call us at 1-844-539-7278 before you order — we would rather answer now than charge a fee later.
