Assistant

Your powertrain specialist, on every page

Verify fitment with VIN, search real inventory, get policy answers, and talk to a human specialist when you are ready — without leaving the site.

Also on Contact Support and the floating chat button on every page.

See it in action

Chat scenarios built for powertrain buyers

Real conversations — fitment, quotes, and order support — powered by live inventory and verified policies.

Find the right part

VIN & fitment verification

Your parts guide walks through year, make, model, and VIN — then searches real inventory. We never guess compatibility.

  • Decodes 17-character VINs via NHTSA
  • Asks one vehicle detail at a time
  • Surfaces in-stock engines & transmissions

About Assistant

Assistant

A friendly parts expert — on every page

Assistantis your trained advisor for engines, transmissions, transfer cases, and differentials. It uses live inventory, VIN decoding, and verified policies — never made-up prices or compatibility.

Start with Find your part for quotes and fitment, or Order & support for tracking, shipping, warranty, and returns. Whenever you want a human, tap Chat with a real person and we’ll pick up right where you left off.

  • VIN decode

    NHTSA vPIC year, make, model & engine

  • Part search

    Real SKUs from our catalog & live pools

  • Policy answers

    Shipping, returns, core & warranty

  • Order lookup

    Status, tracking & claim checks

  • Lead capture

    Warm handoff to parts specialists

  • Human escalation

    Live chat when you want a person

Three ways customers use chat

Sample conversations below mirror what Assistant can do with live tools — not scripted filler text.

Find the right part

VIN & fitment verification

Your parts guide walks through year, make, model, and VIN — then searches real inventory. We never guess compatibility.

Quotes & availability

Sales qualification

When you’re ready to buy, we capture your contact info and pass a warm lead to our parts team with your vehicle details.

Orders & policies

Customer service

Ask about tracking, warranty, returns, core charges, and shipping. Answers come from verified Help Center and policy content.

Ready to find your part?

Open Assistant from any page. Start with your year and make, or paste your VIN for the fastest fitment check.