We're sorry to hear there may be an issue with your order — let's get it sorted out.
Step 1: Don't install the part yet. This is the most important step. If you install a part and it turns out to be incorrect, it becomes ineligible for return or exchange. Hold off until we've confirmed what's going on.
Step 2: Contact us within 48 hours of delivery. • Phone: 1-844-XPARTS-1, Mon–Fri 9am–7pm EST, Sat 11am–4pm EST • Email: support@expediaparts.com
Please have your order number ready, along with any part numbers visible on the item you received.
Step 3: Let us investigate. One thing worth knowing: many OEM engines and transmissions are interchangeable across multiple years, makes, and models. This means the part number on what you received may look different from what you expected, but the part itself may still be the correct one for your vehicle. Our team will verify fitment and confirm whether there's been an error.
If the mistake was on our end: • We'll arrange return shipping at no cost to you. • We'll send the correct unit as quickly as possible.
If the wrong part was ordered due to customer error or a misdiagnosis: • Unfortunately, in those cases we're unable to offer a refund or exchange. Please double-check your vehicle's year, make, model, and engine size before ordering.
When in doubt, reach out to us before ordering and we'll help confirm fitment.
