When your new remanufactured engine or transmission is delivered, your old (core) part needs to be returned within 30 days to receive your core deposit refund. Here's how the process works:
Step-by-Step Core Return Process
1. Receive your new part. Inspect it upon delivery and have it installed by a licensed shop. 2. Save the POD container. If your new transmission arrived in a POD container, that's what you'll use to return the core. 3. Place your old core in the container. Ensure all components are included and the unit is as complete as possible. 4. Use the provided return label or contact us to schedule a freight pickup. 5. Ship the core back within 30 days of your delivery date.
Core Condition Requirements
Your core must meet the following conditions to receive a full refund:
- Complete — no missing internal components
- Rebuildable — not catastrophically damaged or disassembled without authorization
- Free of excessive damage that would prevent it from being remanufactured
Refund Processing
Once we receive your core and it passes inspection at the remanufacturing facility, your core deposit refund will be processed within 3–5 business days to your original payment method.
Need Help?
If you have questions about your core return or need to schedule a pickup, contact us at 1-844-XPARTS-1 or support@expediaparts.com. We're available Monday–Friday 9am–7pm EST, Saturday 11am–4pm EST.
