When you purchase a remanufactured engine or transmission from Expedia Parts, a core deposit is added to your order. This deposit is fully refundable when you return your old (worn) part within 30 days of receiving your new one. Here's how the entire process works, step by step.
What Is a Core Deposit?
A core deposit is a refundable fee charged to ensure your old engine or transmission is returned to the remanufacturer so it can be rebuilt and used again. It's a key part of how the remanufacturing cycle works — and when you return your core, you get the full deposit back.
Step-by-Step Core Return Process
1. Your new part arrives. Remanufactured transmissions arrive in a POD container — keep this container, as you'll use it to return the core. 2. Core deposit is charged. The core charge was added to your order at the time of purchase. 3. Have the new part installed. Use a licensed shop for installation to protect your warranty. 4. Prepare your old core for return. Place your old part in the POD container or package it as directed. Make sure it's complete — no missing components. 5. Use the prepaid return label or contact us to schedule a freight pickup. Do not dispose of your old part. 6. Ship the core back within 30 days of your delivery date. Missing this window forfeits your deposit. 7. Core is inspected at the remanufacturing facility. This typically takes a few business days after arrival. 8. Full deposit refund issued. Once the core passes inspection, your deposit is refunded within 3–5 business days to your original payment method.
Core Requirements
To receive your full refund, the returned core must meet the following conditions:
- Complete — all major internal components must be present and accounted for. Missing parts can result in a partial or forfeited refund.
- Rebuildable — the core must not have sustained catastrophic damage that prevents it from being remanufactured.
- Not disassembled without authorization — cores that have been taken apart outside of normal removal are not acceptable.
What If I Don't Return the Core?
If the core is not returned within 30 days, you forfeit the core deposit. Failure to return the core may also void the warranty on your new part.
Need Help with Your Core Return?
Contact us at 1-844-XPARTS-1 or support@expediaparts.com and we'll help you coordinate the return.
- Hours: Monday–Friday 9am–7pm EST, Saturday 11am–4pm EST
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