After you submit your warranty claim, what happens next depends on the type of part you purchased. Here's a clear breakdown by product type.
REMANUFACTURED TRANSMISSION
If you purchased a remanufactured transmission, this is where our No Hassle Warranty really delivers. Once your claim is approved, a replacement unit is sent immediately. You do not have to wait for the failed unit to be inspected before we ship you a replacement. The defective transmission must be returned to us within 30 days of receiving the replacement.
REMANUFACTURED ENGINE
For remanufactured engines, the defective part must be returned to our remanufacturing facility first. After inspection confirms the failure is covered under warranty, labor reimbursement is calculated and processed at $50/hour per the Mitchell On-Demand labor guide.
USED ENGINE OR USED TRANSMISSION
If a replacement unit of the same kind is available, it will be sent to you. If no comparable replacement is available, the original purchase price of the part will be refunded.
IN ALL CASES — IMPORTANT LIMITATIONS
- No repair or replacement extends the original warranty period. The warranty term runs from the original purchase date.
- Our total liability is limited to the purchase price of the part plus applicable labor reimbursement on approved claims.
- The following are NOT covered under any circumstances: towing charges, rental car costs, lost time or income, storage fees, and any other consequential or incidental damages.
Need help with your claim? Call us at 1-844-XPARTS-1, Monday–Friday 9am–7pm EST or Saturday 11am–4pm EST.
